Return Policy

All Order Forms are non-refundable and non-cancellable unless written notice is received by Seller within two (2) business days after order acknowledgement is generated, and if cancellation is accepted by Seller, there will be a minimum of 50% cancellation charge applied to the Order Form (“Cancellation Charge”). No cancellations are accepted for special ordered products and/or custom paint parts. Any Order Form over $5,000.00 shall not be cancellable or refundable even with advance notice, unless otherwise agreed to in writing by Seller.

Customer will pay all freight expenses if Product has been shipped.

In addition to any remedies that may be provided hereunder or under applicable law, Seller may terminate an Order Form with immediate effect upon written notice to Customer, if Customer: (i) fails to pay any amount when due under the Order Form; (ii) has not otherwise performed or complied with the terms of this Agreement; or (iii) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors.

Returns:
After Seller is notified of a possible return, it will be determined if a return authorization (RA #) will be issued from the Seller’s Customer Service Department. In the event an RA# is issued, the non-conforming and/or damaged materials must be returned via the delivery carrier with the RA# listed on the goods to be returned. If the RA# is not noted on the returned shipment, it will be rejected and returned at the Customer’s expense. Any freight charges incurred returning materials via an unauthorized carrier will be assumed by the Customer.

No products may be returned without prior written authorization from the Seller’s Customer Service Department (an “Authorized Return”). If so authorized, the Authorized Returns must, in the Seller’s sole judgment, be new, unused, and in good condition; otherwise, such Authorized Return will not be accepted.

Based on the returned invoiced dollar amounts, the following return charges will be applied:

 

Authorized Returns must be sent to the Seller at the address specified by Seller. The Customer is responsible for paying the return freight and ensuring proper packaging. Return shipment requests must be submitted to the Seller within fourteen (14) days of delivery. Obsolete and/or special products (including special paint and finish, and custom products,) are not eligible for return. Any returns that are damaged will not be accepted. Customer will receive a credit for all accepted Authorized Returns, net of any charges listed above, and such credit will be reflected on Customer’s next invoice.